• • Effective April 8th, 2021 the province is in a “stay at home” order.
  • • Therefore, all our offices are closed, with only essential staff onsite.
  • • Access visits continue to be scheduled.
  • • To comply with the Health Unit requirements, anyone entering the office will be screened, asked to sanitize their hands and provided with a mask.
  • • Masks are mandatory in our offices
  • • In addition, for tracking purposes, we will ask you for your contact information so that in the event of a positive case of Covid-19 we can notify you.

Our Mailing Address is:  438 Laurier Blvd, Brockville ON  K6V 6C5
PHONE:  1-855-667-2726 or 613-498-2100
FAX: 613-498-2108

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Safe Kids > What Happens When You Call?

What Happens When You Call?

We protect children 24 hours a day.

Anyone can report a child or youth in need of protection to Family and Children’s Services of Lanark, Leeds and Grenville 24 hours a day, seven days a week by calling 1-855-667-2726.

Once a report is made, a child protection worker will investigate to determine what action, if any, is needed. It is our responsibility to perform an assessment based on the information you provide.

We follow clear procedures to investigate each report.

Depending on the information received, family members, community professionals and others may be interviewed to ensure we have the necessary information to determine what needs to happen next.

If the report suggests a criminal offence has been committed against a child, we will inform the police, and joint or separate investigations may be carried out. In such cases:

  • The prime responsibility of FCSLLG is to determine if a child or youth requires protection and what the plan for protection will be.
  • The prime responsibility of the police is to determine if a criminal offence has occurred and to lay charges under the Criminal Code.

We are legally required to create and maintain client records, which are completed according to government guidelines and best practices.