Child Protection Services
Children are protected under the law.
The Child, Youth and Family Services Act (2017) requires Family and Children’s Services of Lanark, Leeds and Grenville to:
- Investigate all reports or evidence of the possible abuse or neglect of children
- Ensure the safety of children who are in need of protection
- Provide care for children who are unable to remain in their own homes due to child-protection concerns
- Supervise the children under our care
- Provide adoption services
- Provide services to families for protecting children or for the prevention of circumstances requiring the protection of children
Everyone has a duty to report child abuse.
If you think a child is being abused or neglected, the law requires you to report the situation to Family and Children’s Services. Your identity will be kept confidential, except as required by law. You don’t have to prove abuse or neglect has happened: we’ll take the necessary steps to find out if it has or not.
Complaint Resolution Process
If you are a client of Family and Children’s Services of Lanark, Leeds and Grenville and have a concern, reservation or disagreement about the service you receive, please do the following:
Step 1. Speak with your worker about your concerns, to try to resolve them.
Step 2. If your concerns are not addressed by Step 1, ask to speak with your worker’s manager.
Step 3. If you are not satisfied with the response you receive at Step 2, ask to speak with the Director of Service. This is the final step in this process. You can expect a meeting within two weeks of your request and a response from the Agency within one week of your meeting.
If you are not satisfied after Step 3 above, you may submit a request for an Internal Complaints Review Panel (ICRP). To start this process, complete this form (Version française) and submit it to the office
At any time you may submit a complaint through the Child and Family Services Review Board. Your worker will provide you with information on this process. Details are also available at www.cfsrb.ca.
