• • Effective April 8th, 2021 the province is in a “stay at home” order.
  • • Therefore, all our offices are closed, with only essential staff onsite.
  • • Access visits continue to be scheduled.
  • • To comply with the Health Unit requirements, anyone entering the office will be screened, asked to sanitize their hands and provided with a mask.
  • • Masks are mandatory in our offices
  • • In addition, for tracking purposes, we will ask you for your contact information so that in the event of a positive case of Covid-19 we can notify you.

Our Mailing Address is:  438 Laurier Blvd, Brockville ON  K6V 6C5
PHONE:  1-855-667-2726 or 613-498-2100
FAX: 613-498-2108

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Accountability > Complaints

Complaints

Have a concern? Talk to us.
We encourage you to voice your concerns regarding the services you receive from our Agency directly to your Worker via telephone, in writing (letter, email, fax), or by arranging a face-to-face meeting with him or her. Ensure that you explain your concern or complaint clearly, including all important details. Your Worker will describe the options available to you within the Agency or through the Ministry of Child and Youth Services and the Child and Family Services Review Board process.

At any time in the complaint process, you are welcome to bring one person to support you in your meetings regarding your complaint or concern, as well as one representative of your band or native community (if applicable).  Certain matters are excluded from complaints system:

Contact Us now about your complaint.
Complaint Brochure