• • Effective Feb 16, 2021, the Leeds Grenville Lanark District Health Unit advised that our area has returned to the “Red - Control” Covid-19 status.
  • • Therefore, our Brockville and Smiths Falls offices are open to the public.
  • • Carleton Place and Perth offices are open to the public by appointment only.
  • • To comply with the Health Unit requirements, anyone entering the office will be screened, asked to sanitize their hands and provided with a mask.
  • • Masks are mandatory in our offices
  • • In addition, for tracking purposes, we will ask you for your contact information so that in the event of a positive case of Covid-19 we can notify you.

Our Mailing Address is:  438 Laurier Blvd, Brockville ON  K6V 6C5 PHONE:  1-855-667-2726 or 613-498-2100 FAX: 613-498-2108

FAX:  613-498-2108

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Accountability > Annual Client Survey

Annual Client Survey

Our Second Annual Client Satisfaction Survey

Decorative survey image 1Family and Children’s Services of Lanark Leeds and Grenville is seeking input from our clients to better improve our service. In November and December 2020, families who have received service from our agency in the past year, children in care, foster and kinship parents and the agencies with whom we work in the community will be asked to answer a survey.

Who can participate?

In November and December 2020, individuals will be sent an email/letter or text with an active link to the website and a password and invited to respond directly to the survey. The survey will be open until the 7th of December, 2020 on all active cases.

If you receive an invitation after your file has closed, your survey will be open until the December 2021.

What happens to the results?Decorative survey image 2

No personal information is collected – the survey is anonymous.

All results will be collated and the summary of the information will be reviewed and the results incorporated into our services.

What do we expect to learn?

  • The survey directed to the protection families will give us the feedback to assist the agency to move forward in a helpful direction regarding the protection of children and strengthening their families.
  • Children in care will be able to provide the agency with valuable information regarding their wellbeing and preparedness to move into adulthood.
  • Foster and kinship parents will give the agency feedback on whether they are feeling supported as they look after the children in their homes.
  • Community collaterals will be another valuable resource to show the agency that the interactions with these partners is helpful and consistent.

Decorative survey image 3