Requesting Access to Your Personal Information

Service recipients have a right to access the records of personal information FCSLLG holds about them that relate to the provision of services to them, subject to certain limits, pursuant to Part X, Section 312(1) of the CYFSA. 

For a child under the age of 16 the custodial parent can act as the child’s substitute decision-maker.  They can consent on behalf of the child for the collection, use or disclosure of the child’s information except where the information relates to:

• Counselling which the child consented to on their own under the CYFSA or
• Treatment about which the child made a decision under the Health Care Consent Act

If, however, the child is capable, then a decision to give, withhold or withdraw consent by the capable child prevails over a conflicting decision by the custodial parent. The request must be made in writing in order for the rules of Part X to apply.  However, nothing prevents FCSLLG from granting access informally if an individual makes a request verbally or does not make a formal request at all. 

The request must set out sufficient details for FCSLLG to identify and locate the record that is being requested.  When an individual does not provide such particulars, FCSLLG must help them to do so.

What you will need: 

• One copy of valid government issued photo identification.
• A signed consent form for any children over the age of 12 years. Please note that while our practice is to obtain consent for children over the age of 12, there may be instances that we request consent from children younger than 12 years.  

FCSLLG Consent to Share Personal Information Form

INSERT FRENCH FCSLLG CONSENT FORM  

•  
• A completed Access to Information Request Form found here. 
• All documents can be emailed to:  

By submitting and Access to Information request, you are consenting to a search of the Child Protection Information Network (“CPIN”) and FCSLLG’s internal records system.  

Please note that FCSLLG will not release records where there is an active child protection investigation in progress. In these instances, you may be required to make another request for these records once the investigation has been completed and the record is closed.